FAQ
Frequently Asked Questions
Authentication, sourcing, payment, returns. The questions we get most often, answered.
How do you authenticate it?
Our authentication process combines physical inspection (measurements, weight, marker marks), reference comparison against our internal database of 15+ years of production records, and cross-check by team members with collective decades of experience handling these specific brands.
Do you have a physical store?
Yes — CORNER Beverly Hills at 479 N Rodeo Drive, Suite 103. By appointment for personal shopping and authentication. Six locations in Japan also serve our broader inventory and clientele.
The store doesn't have what I want — can you help me find it?
Yes. Use the Sourcing form on our Wishlist page. Describe what you're looking for and we'll search our network. We typically respond within 48 hours with options and timelines.
How do I contact Corner?
Email concierge@cornerusa.com, message us on iMessage, WhatsApp, or Instagram, or call us during business hours (Daily, 11:00 AM – 7:00 PM PT).
I have some detailed questions that need to be answered.
For authentication-specific or sourcing inquiries, the fastest path is iMessage or WhatsApp — our team can walk you through specifics in real time. For broader questions, the contact form on this site routes to our team.
How is purity defined?
For Chrome Hearts and Goro's pieces, we report metal composition (sterling silver, 22k gold, etc.) on every certificate. Where assays differ from declared composition, we note the discrepancy and document the testing method.